Frequently Asked Questions

See below for some of the most frequently asked questions about myBeiGene and our Oncology Nurse Advocates

Please click on each question to reveal the answer.

The myBeiGene patient support program is here to help simplify access to BRUKINSA® (zanubrutinib), answer questions about treatment with BRUKINSA, and provide personalized assistance plans through a dedicated Oncology Nurse Advocate. We understand that living well with cancer takes support. Your dedicated Oncology Nurse Advocate can help identify resources that may be able to address your living needs, such as financial assistance, counseling services, and transportation to your appointments. For more details on the services myBeiGene can provide, click here.
Have questions about how myBeiGene can help you? Call 1-833-234-4363 between 8 AM and 8 PM ET, Monday through Friday, and speak to an Oncology Nurse Advocate.

The myBeiGene patient support program is available to patients who are prescribed BRUKINSA® (zanubrutinib) treatment and their caregivers on reimbursement assistance, information about BRUKINSA, and other day-to-day living needs. In addition to patients and caregivers, we also provide assistance for healthcare providers to better support their patients on BRUKINSA treatment. For more information, click here.
Want to speak to an Oncology Nurse Advocate and participate in myBeiGene? Call 1-833-234-4363 between 8 AM and 8 PM ET, Monday through Friday.

To get started, simply call 1-833-234-4363 between 8 AM and 8 PM ET, Monday through Friday. Your dedicated Oncology Nurse Advocate will develop an assistance plan specific to your needs. Click here for more information.

Based on where you live, you will be paired with an experienced Oncology Nurse Advocate. We make every effort to ensure you speak with your Oncology Nurse Advocate each time you call. If for any reason your nurse is unavailable to provide immediate support, another Oncology Nurse Advocate will assist you.
We think it’s important to put a face to a name. To see who your Oncology Nurse Advocate is and to learn a little about them, click here.
To speak to your Oncology Nurse Advocate, call 1-833-234-4363 between 8 AM and 8 PM ET, Monday through Friday.

The myBeiGene Oncology Nurse Advocates work as a team to provide consistent and timely support for our patients. In the rare scenario where the Oncology Nurse Advocate you have been working with is unavailable to provide immediate support, another Oncology Nurse Advocate will assist you.
Meet our team of Oncology Nurse Advocates! Click here.
To speak with your Oncology Nurse Advocate, call 1-833-234-4363 between 8 AM and 8 PM ET, Monday through Friday.

Your myBeiGene Oncology Nurse Advocate will work with you to assess your insurance coverage and, if needed, help you with financial assistance.
If there is a delay in insurance coverage verification of 5 days or more, myBeiGene will provide a free 30-day supply of BRUKINSA to avoid further treatment delay.
If you need assistance, please call myBeiGene at 1-833-234-4363 between 8 AM and 8 PM ET, Monday through Friday.

BRUKINSA is only available through specialty pharmacies. Your myBeiGene Oncology Nurse Advocate will get in touch with you and your physician to coordinate the treatment delivery and initiate refills to ensure that you receive BRUKINSA on time.
To speak with your Oncology Nurse Advocate, call 1-833-234-4363 between 8 AM and 8 PM ET, Monday through Friday.

The myBeiGene patient support program and your Oncology Nurse Advocate are here to support you while you’re being treated with BRUKINSA® (zanubrutinib). Whether you’ve just started treatment with BRUKINSA, or you’ve been taking BRUKINSA for a year or more, we’re here to meet your changing needs.
The support also extends to patient caregivers. If you need assistance or resources while caring for someone while they are taking BRUKINSA, you can call anytime.
Is there something we might be able to help you with? You can reach your Oncology Nurse Advocate by calling 1-833-234-4363 between 8 AM and 8 PM ET, Monday through Friday.

The myBeiGene patient support program is here to assist caregivers, too! Taking care of yourself while trying to care for someone else is difficult, and we may be able to help. If you need information or assistance finding support and resources, please call your Oncology Nurse Advocate at 1-833-234-4363 between 8 AM and 8 PM ET, Monday through Friday.

The myBeiGene patient support program offers assistance for BRUKINSA® (zanubrutinib) patients in multiple languages, including English, Spanish, Chinese, and over 150 languages in call service.
Before our Oncology Nurse Advocates reach out to patients via phone, they identify the patient’s native or preferred language in their enrollment form and bring in a live translation service line to facilitate the call. For calls initiated by patients and caregivers, the myBeiGene Oncology Nurse Advocate will quickly merge the translation service into the call to improve the quality of support.
To speak with your Oncology Nurse Advocate, call 1-833-234-4363 between 8 AM and 8 PM ET, Monday through Friday.

If your health insurance coverage changes, your Oncology Nurse Advocate is here to help you understand your new coverage and provide financial assistance, if needed, based on your eligibility. Before year-end, your Oncology Nurse Advocate will send you a reminder to look into any potential coverage changes in the coming year, provide information on the process, and connect you to insurance counseling services if needed. We will work with you and your doctor's office to prevent treatment interruptions related to insurance changes.
Want to learn more about how we support patients with changing needs? Call to speak with your Oncology Nurse Advocate at 1-833-234-4363 between 8 AM and 8 PM ET, Monday through Friday.